Refund Policy

Last Updated: 

Thank you for shopping at Nexoly. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns Eligibility

You may return most items within [X] days of delivery if:

• The item is unused and in its original packaging

• You have the receipt or proof of purchase

• The product is not listed as non-returnable (see Section 4)

2. Refund Process

Once we receive your returned item and inspect it, we will:

• Notify you that we have received your return

• Approve or reject your refund based on the condition of the item

• If approved, issue a refund to your original payment method within [7–14] business days

3. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error

• Original shipping fees are non-refundable unless otherwise stated

4. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable digital products

• Perishable goods (e.g., food, flowers)

• Personal care items (e.g., cosmetics, undergarments, etc.)

• Clearance or final sale items

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Your Support Email] before sending the item.

6. Damaged or Incorrect Items

If you received a damaged or incorrect item:

• Contact us within [48 hours] of delivery

• Provide photos and a brief description of the issue

• We will send a replacement or issue a refund

7. Contact Us

For any questions or to start a return, please contact our support team:
Email: [Your Email]
Phone: [Your Phone]
Address: [Your Business Address]

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